Refund & Return Policy for Kranthi Keen Coaching

Effective Date: 20-09-2024

At Kranthi Keen Coaching, we strive to ensure a positive learning experience for all our students. Please read our refund and return policy carefully to understand your rights and obligations when purchasing our services.

1. Online Courses

  • Refund Eligibility:
    • You are eligible for a refund only before attending the first live class or accessing the first piece of online course content.
    • Once you have accessed the online content or attended any live session, no refund will be provided.
  • Refund Request Process:
    • To request a refund, please contact us at info@kranthinavodaya.in or Call: +91 9030409797 with your order details within 7 days of purchase.
    • Refunds will be processed through the original method of payment within 7 business days of approval.

2. Offline Coaching

  • Refund Eligibility:
    • For offline coaching programs, refunds are available if requested before the start date of the coaching program.
    • Refund requests made after the course has commenced will not be entertained.
    • A partial refund may be provided if a valid reason for withdrawal is given within 7 days after the course start date, subject to the deduction of administrative and material costs.
  • Refund Request Process:
    • To initiate a refund, please contact our support team at info@kranthinavodaya.in or Call: +91 9030409797.
    • You will need to provide the reason for the refund request, and it will be reviewed by our team.
    • Refunds will be issued within 7 business days after approval.

3. Technical Issues

  • In the case of technical difficulties that prevent you from accessing our online courses, we request that you contact us immediately.
  • We will work to resolve technical issues promptly, but if we are unable to resolve the issue and it prevents you from accessing the course, a full refund may be considered at our discretion.

4. Non-Refundable Services

  • The following are non-refundable:
    • Any free content accessed on our website, including mock tests, syllabi, and previous year papers.
    • Partially completed courses or materials that have already been downloaded or accessed.
    • Missed classes due to the student’s inability to attend, where the class has already been conducted and recordings are available.

5. Processing Time

  • Refunds will be processed within 7-14 business days of the refund approval. However, it may take additional time for the refund to reflect in your account depending on your payment provider.

6. Contact Us

  • If you have any questions about this Refund & Return Policy or need assistance with your purchase, feel free to reach out to us at:

By purchasing our courses or using our services, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.