Refund & Return Policy for Kranthi Keen Coaching

Effective Date: 20-09-2024

At Kranthi Keen Coaching, we strive to ensure a positive learning experience for all our students. Please read our refund and return policy carefully to understand your rights and obligations when purchasing our services.

1. Online Courses

  • Refund Eligibility:
    • You are eligible for a refund only before attending the first live class or accessing the first piece of online course content.
    • Once you have accessed the online content or attended any live session, no refund will be provided.
  • Refund Request Process:
    • To request a refund, please contact us at info@kranthinavodaya.in or Call: +91 9030409797 with your order details within 7 days of purchase.
    • Refunds will be processed through the original method of payment within 7 business days of approval.

2. Offline Coaching

  • Refund Eligibility:
    • For offline coaching programs, refunds are available if requested before the start date of the coaching program.
    • Refund requests made after the course has commenced will not be entertained.
    • A partial refund may be provided if a valid reason for withdrawal is given within 7 days after the course start date, subject to the deduction of administrative and material costs.
  • Refund Request Process:
    • To initiate a refund, please contact our support team at info@kranthinavodaya.in or Call: +91 9030409797.
    • You will need to provide the reason for the refund request, and it will be reviewed by our team.
    • Refunds will be issued within 7 business days after approval.

3. Technical Issues

  • In the case of technical difficulties that prevent you from accessing our online courses, we request that you contact us immediately.
  • We will work to resolve technical issues promptly, but if we are unable to resolve the issue and it prevents you from accessing the course, a full refund may be considered at our discretion.

4. Non-Refundable Services

  • The following are non-refundable:
    • Any free content accessed on our website, including mock tests, syllabi, and previous year papers.
    • Partially completed courses or materials that have already been downloaded or accessed.
    • Missed classes due to the student’s inability to attend, where the class has already been conducted and recordings are available.

5. Processing Time

  • Refunds will be processed within 7-14 business days of the refund approval. However, it may take additional time for the refund to reflect in your account depending on your payment provider.

6. Contact Us

By purchasing our courses or using our services, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.